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Customer Service

Shipping Locations

Our main shipping location is Mississauga, Canada However we do ship some products from California, USA (All Canadian Orders are shipped within Canada).

Couriers

We ship using UPS, Canada post, FedEx and USPS. All packages comes with Insurance, Signature Required and Tracking Number/Confirmation Number.

ETA (Estimated time arrival)

Processing orders takes 1 to 3 business days. Shipping Service is Ground which takes 2 to 10 business days depending where you live. Air shipping service is available please contact us for a quote.

* Puerto Rico takes up to 21 business days via standard service.
* Rural area's in Canada or USA can take longer than 10 days via Ground Service.
* Holiday's can result in shipping delays.
* International Sales (Outside North America) require price quote's. please contact us

Damages

Any damages caused by the courier must be reported to the courier within 48 hours. After contacting the courier please contact our shipper

Tracking

Once your order is processed, automatically the site will notify you by email. When a tracking number is available the site & courier automatically emal you. If you do not receive any tracking numbers after 3 business days you can contact our shipper. please note if you don't receive emails check your spam or junk folder. After receiving your tracking number allow up to 24 hours for the courier to scan into their system.

Free Shipping

Orders over $75 get Free Shipping in North America. Our Shipper will notify you if the order doesn't qualify for 100% Free Shipping. Contact our RMA department for more details.

Refunds

No Refunds on shipping costs. No Exceptions! if the carrier does not deliver the product to you within the specified time span, it's out of our control. Please don't ask us for shipping refunds.

Returns

Customers are responsible for all shipping costs when returning a product. RMA# is required for all returns or else the package will be refused.

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